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Is it the end of the line for cash?

Cashless societies could become the norm but much will depend on consumer confidence in the available options and the level of security. Getting rid of cash has long been on the agenda of credit card providers, which trade on the fact that they can provide transaction data to the retailers they service. But now a new wave of virtual ways to pay means that consumers could soon be using new currencies Bitcoin and Ven to pay for goods too. Meanwhile, the UK’s three largest mobile networks got together earlier this month to work with retailers on consistent technology that will allow people to pay via a mobile ‘wallet’.All of these ways to pay will increase the amount of transactional data available to marketers - but how keen are consumers on going cashless?Visa used the London Olympics as a springboard for contactless payments and looked to promote payments via smartphones, which it predicts will make up 50 per cent of its card volume by 2020.However, only 15 per cent of those who could have used Visa’s ‘tap and pay’ card technology did so at the Games, which amounted to 150,000 transactions. But the move towards contactless payments continues to develop. For example, MasterCard’s Paypass services allows for faster transactions online and in-store; mobile payment chips, first introduced by Barclaycard in 2011, are regularly being inserted in phones; and contactless payment facilities on cards enabling a tap and pay function without the need for a PIN are being further developed.Meanwhile, Barclays launched Pingit this year, a mobile payment service that allows customers to send and receive money with a mobile phone number, which has sparked The Payments Council to work on a similar project. And the three leading mobile operators in the UK - EE, Vodafone and O2 - are working on…
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EMI remixed for a digital age

The past few years have been rocky for EMI but UK chief executive Andria Vidler has used her marketing skills to introduce the sound strategy of focusing on its artists. Watch our exclusive video Q&A with AndriaManaging EMI Music through its recent tumultuous history has been no mean feat. Since veteran marketer Andria Vidler became UK chief executive in 2009 - having joined from Bauer Media, where she was chief marketing officer - the group has teetered on the brink of insolvency, changed hands twice and now faces break-up under orders from the EU (see Timeline[1]).The trouble started two years ago after the private equity house Terra Firma’s debt-burdened buyout of EMI unravelled, leading the company’s main creditor to seize control. EMI’s recording labels were sold to Universal for £1.2bn but the deal was referred to the EU over concerns that it would grant the music major too much power in the market. Last September, Universal was ordered to sell a third of its EMI assets, including most of its operations in the UK and Europe.Add to this the dramatic upheaval of the digital age - represented by the rapid growth of iTunes and the collapse of HMV - and you have a perfect storm, one which any seasoned executive would struggle to weather. Vidler, though, remains cool and confident.“We’ve remained focused on delivering for our artists,” she says. “And we didn’t drop a ball: we had the top three albums in 2012, in a year when we should have been completely distracted and unfocused.”Officially, Vidler’s job title has changed to UK chief executive of Parlophone Label Group, the spin-off company that Universal is now selling. Universal has tried to put a positive slant on the EU’s decision by pointing out that it will retain lucrative EMI labels like Virgin…
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Chinese brands take off in the West

As eastern brands seek to carve out a niche in western markets, Marketing Week asks what companies in the West can learn from China’s rising dragons. The past few months have seen several Chinese brands launching in the West. Telecoms company Huawei, car brand Great Wall and menswear retailer Bosideng have all expanded their presence in developed markets this year, including the US and UK. These brands have huge financial might behind them - Bosideng has 11,000 stores in China and made more than £130m in profit last year - and the will to take on global competitors. How will western brands respond to this march of the dragon?In reality, the picture is far from clear. Huawei’s recent experience in the US, for example, shows that Chinese corporations still face a huge challenge in gaining acceptance in western markets. In October, the telecoms giant was forced to fend off claims by the US House of Representatives’ intelligence committee that it poses a security risk because of links to the Chinese government.The committee urged US companies to stop doing business with Huawei because of the danger that the company’s devices could be used for spying. China’s commerce minister Chen Deming responded by claiming the committee was still gripped by a “Cold War mentality”.Last month, Huawei sought to put the episode behind it by launching a multi-million-dollar brand awareness campaign aimed at western consumers. The ‘Ascend to New Heights’ campaign, which includes online competitions and prizes ranging from new phones to holidays, is part of a global brand-building effort targeting consumers in 45 markets. Its success should give an indication of how far Chinese brands have come in winning over Westerners.“The promotion campaign is testimony to our aggressive push to extend awareness of our brand worldwide,” says Huawei public relations manager Jannie…
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The sound of the crowd

Making it big in the music industry involves being heard not just on the radio but on a range of different platforms. Last weekend ‘The Power of Love’ sung by Gabrielle Aplin - the tune featuring in this year’s John Lewis Christmas TV ad campaign - went to number one in the music charts. The way it got there reflects one of the biggest changes in music marketing since the advent of pop.Recording artists often need to have an online profile before they attract the attention of DJs, while labels now use platforms as diverse as YouTube, mobile phones and TV ads to give songs exposure.Aplin’s story epitomises one of the new models for breaking into the market. After beginning her career by releasing songs on her own website, the 20-year-old singer-songwriter from Bath was signed by EMI-owned label Parlophone. It then secured a deal for her version of ‘The Power of Love’ by Frankie Goes to Hollywood to be the soundtrack for this year’s John Lewis Christmas TV ad, which swiftly propelled her to Radio 1’s ‘B list’, earning her 10 to 15 plays on the station per week. From there, it was a short journey to becoming number one.Breakthroughs like Aplin’s are fast becoming the norm. Parlophone president Miles Leonard explains: “We signed Gabrielle to the label because she had already released two EPs on her own label. She was reaching her audience through YouTube and Facebook and was building a loyal following, which got our interest.”More often than not artists are using these social networks to develop their own careers in the early stages, he says. By using videos, they are getting a direct audience reaction to their music, which is a good indicator for their market potential as well as their suitability for radio airtime.“When one…
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Rebuilding Britain

Advertising pays, that much is accepted, but to what extent does it actually boost the economy? According to an exclusive report from the Advertising Association, it contributes £100bn a year. Advertising has been blamed for everything from binge drinking and childhood obesity, to sexism and the rise of gambling among women; not to mention the accusations of false claims made in ads. But a new report aims to banish those views and rebuild the industry’s sometimes tainted image by proving its worth to the UK economy and wider society.Launched today (January 31), the three-year study by the Advertising Association (AA) and Deloitte claims that for every £1 spent on advertising in the UK, £6 is generated for the wider economy. Annual ad spend stood at £16bn in 2011, so by that estimation advertising added at least £100bn to the UK’s gross domestic product.To put this in perspective, the AA’s chief executive Tim Lefroy says: “That’s bigger than spending money on building new roads, railways or stations where the conversion factor would be one to four. Spending money on advertising will grow the economy, increase jobs and make things better in this country.”And in her first press column, culture secretary Maria Miller speaks of advertising as being on a par with manufacturing, saying that both will drive economic recovery in the coming years (see viewpoint[1]).While ad spend is set to increase from £16.8bn last year to £17.2bn this year, according to the AA and WARC, the new report is about the overall contribution of advertising to the economy - how it generates demand for products.Matt Barwell, consumer marketing and innovation director of Diageo Western Europe, says: “People fundamentally believe in advertising but a lot of the conversation focuses on negative elements. People rarely get the opportunity to talk about the positive…
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Building a digital Citi

Citigroup’s consumer CMO Michelle Peluso is leaving just as the bank starts a shake-up involving 11,000 job cuts. But she is confident the digital strategy she has laid down will ensure the 200-year-old business comes out stronger and more profitable. On 5 December, American bank Citigroup announced that it will cut 11,000 jobs from its global workforce over the next year. In his first significant act since taking over the running of the bank two months ago, new chief executive Michael Corbat wielded the axe over 84 of Citi’s 4,000 branches, slashed IT support staff and cut loose operations in five countries.The majority of the job losses, 6,200, will fall on the less lucrative retail rather than the investment side of the business, and it was on the eve of the announcement that Marketing Week met the consumer bank’s chief marketing and digital officer Michelle Peluso. In a move said to be unrelated to the cuts, Peluso will leave Citi at the end of February, following three years at the bank, to become chief executive of online flash sales business Gilt Groupe. So what legacy is she leaving behind, and what’s next for Citi, a company that celebrated its 200th anniversary this year?It is clear that Peluso’s tenure at the company has coincided with what she calls a “transformational time for banking, born from the financial crisis in large part, but also from a really rapidly moving technology scene and digitisation”. The latter is evidenced by the amount of new consumer banking technology that has been rolled out while she has been in her role.Citi’s announcements don’t explicitly link its latest cuts in staff and branches to the strategy of focusing on digital channels, but in virtually all of the 150 markets where it competes, the bank has fewer bricks-and-mortar…
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